7-day returns
You can return unused products in their original packaging within 7 days of delivery.
How to request a return
- Message us at [your phone / WhatsApp] or email [your email] with your order number and reason.
- We will confirm and arrange a pickup where available, or share the return address.
- Once we receive and check the item, we will process your refund.
Refunds
Refunds for prepaid orders are made to the original payment method within 5–7 working days of approval. For cash-on-delivery orders, we refund by bank transfer or UPI.
Not eligible for return
- Items that have been used, damaged after delivery, or are missing original packaging
- Personalised or made-to-order items
- Consultation or report services once delivered
Exchanges
Received the wrong item or a damaged piece? We will replace it at no extra cost. Please contact us within 48 hours of delivery with photos or an unboxing video.